This policy applies to training programmes based on DfT syllabuses. It should be read in conjunction with all other policies, including:

  • Assessment Policy
  • Equality Policy
  • Malpractice Policy
  • Data Protection Policy
  • Complaints and whistleblowing policy

An appeal is a request from a trainee to revisit an assessment decision which they consider is disadvantaging them. This policy sets out our commitment to trainees who wish to enquire, question or appeal against an assessment decision.


Our commitment

AVTAV promotes fairness and transparency in our assessment practices and gives all trainees the right to appeal in cases when they are not satisfied with their mark/grade or when assessment has not been carried out properly.

Our procedures

All our training and assessment staff are provided with the expertise needed to comply with this policy and related procedures. We provide our stakeholders with all the details needed when appealing an assessment decision. This includes:

  • The contact details of a named representative
  • The timescales for any investigation to be undertaken
  • The timescales for the outcome to be communicated
  • The process to follow if the outcome is deemed to be unfair, including the ultimate right of appeal to the CAA.

AVTAV has clear, consistent and transparent procedures for trainees to enable them to enquire about question or appeal an assessment decision, including requests for reasonable adjustments or special consideration.

The contents of this policy, and related procedures are presented to the trainee at induction and prior to each summative assessment.

We ensure that any appeal that has been made is recorded and the supporting documentation is retained for 3 months after the certificate expires. We maintain confidentiality of any trainee information related to an appeal.

We protect the interests of other trainees and the integrity of the training when the outcome of an appeal questions the validity of other results.

We monitor compliance with this policy by collecting data through trainee and employee applications, feedback, and outcomes.


The appeals procedure is as follows:

Stage 1:

The trainee is responsible for initiating the appeal procedure:

  • An appeal must be made within 7 days of receiving feedback on an assessment. There will then be an informal discussion between the instructor/assessor and trainee
  • The discussion must take place within seven days of the request
  • A note of the discussion must be maintained by the instructor/assessor
  • If the issue is not resolved, move to Stage 2.

Stage 2:

The trainee is responsible for initiating the second stage of the appeals procedure:

  • The trainee must complete the Appeal Against an Assessment Decision Form and submit to Head of Training within 7 days of the informal discussion
  • Head of Training will review the assessment. If they have already reviewed the assessment as part of the sampling process, the appeal should move to Stage 3
  • The Head of Training completed the Appeal Against an Assessment Decision form and responds to the trainee and instructor/assessor within 7 days of the appeal
  • The trainee acknowledges the recommended outcome and signs the form. If resolved, no further action will be required. If unresolved, move to Stage 3.

Stage 3

The appeal is now escalated to the Department for Transport (DfT). They will be notified of the appeals regarding any DfT mandated training course. The trainee must appeal to the CAA at the following address:


Civil Aviation Authority

CAA House

45-59 Kingsway



This appeals policy is made available upon request to all trainees.

Equality, Health and safety, Complaints, Malpractice, Appeals, Data protection -Policies and procedures can be found at